Customer Success Story
From Contended Broadband to Dedicated Leased Lines Across Two Sites
Project Overview
Byworth Boilers is a Keighley-based manufacturer of industrial steam and hot water boilers, operating across two sites. For a business where engineering teams, production systems and customer support all depend on connectivity, slow shared broadband was not fit for purpose. itc identified the right solution and has managed the infrastructure ever since.
~20 years
Partnership with itc
2 sites
Fully managed
The Challenge
Byworth Boilers was running its two-site operation on contended broadband - a shared connection where speeds and reliability vary depending on demand from other users on the same network. For a manufacturing business, that inconsistency creates real problems: production systems slow down, communications between sites become unreliable, and the business has no guarantee of performance at the moments it needs it most.
For a manufacturer of industrial boilers where customers depend on responsive technical support and engineering teams need reliable access to systems across both sites, a best-effort broadband connection simply was not the right infrastructure.
The Solution
itc assessed the requirements across both sites and recommended dedicated uncontended leased lines - a step up from standard broadband that gives Byworth Boilers guaranteed, consistent speeds that are not shared with anyone else. The same connection that performs at 9am performs identically at peak times, because no one else is on it.
Alongside the leased lines, itc set up a Microsoft Teams phone system, giving the business a modern cloud-based communications platform that works across both sites. Both the connectivity and the phone system are managed by itc under a single arrangement, with one team accountable for keeping everything running.
"itc support our business with a dedicated internet solution that keeps our operations running smoothly. Solid, reliable connectivity backed by a team that genuinely cares about getting it right."
Byworth Boilers
The Outcome
With dedicated leased lines in place, Byworth Boilers has the connectivity infrastructure that a manufacturing operation of its size actually requires. Engineering teams can rely on consistent performance across both sites, and customer-facing staff have the communications platform they need to respond without delay.
Around two decades on, itc continues to manage both the connectivity and the Teams phone system. The longevity of the relationship reflects what happens when a provider recommends the right solution from the start and backs it up with consistent support.
Key Results
- Slow contended broadband replaced with dedicated uncontended leased lines
- Consistent, guaranteed connectivity across two manufacturing sites
- Microsoft Teams phone system implemented and managed
- Single provider managing connectivity and communications across both sites
- Around 20 years of uninterrupted partnership
Services Used
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