Legal documentation
Legal
Legal documents relating to itc services, codes of practice, and regulatory information. Click any document below to read it in full.
- Terms and ConditionsThe terms and conditions governing use of the itc website and services. Provided by ITC (TELECOMS SIMPLIFIED) LIMITED.ITC General Terms & Conditions
- Privacy PolicyHow itc collects, uses, and protects personal data when you use our website or services.ITC Privacy Policy
- General Condition 24Ofcom General Condition 24 on sales and marketing of fixed-line telephony services for domestic and small business customers.Published: March 2010
- FCS Generic Code of PracticeITC Code of Practice for small business customers, including premium rate services and NTS calls.Published: August 2012 · FCS Licence 002815
- FCS Complaints Code of PracticeITC Code of Practice on complaint handling and dispute resolution for business customers.Published: 2012 · FCS Licence C-002815
- SLA and Escalationitc contact, escalation path, and service level targets for support, VoIP, Ethernet, fixed line and managed services.Last updated: April 2019 (Version 2a)
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