Customer Success Story
Connecting a City-Wide Cultural Programme
Project Overview
As the organisation responsible for delivering a major Year of Culture programme, Bradford Culture needed resilient connectivity across its headquarters, support offices and numerous event locations spread throughout the city - all managed through a single provider who could be reached when it mattered.
5,000+
Events delivered
3M+
People reached
The Challenge
As the organisation responsible for delivering a major Year of Culture programme, Bradford Culture needed reliable connectivity across its headquarters, support offices and numerous event locations spread throughout the city. The nature of the programme meant that staff and volunteers were constantly working from different venues, many of which required temporary infrastructure.
With over 5,000 events planned and millions of visitors expected throughout the year, any disruption to communications or internet access could have impacted event delivery, stakeholder engagement and operational coordination. The organisation needed a scalable solution with redundancy built in - and a provider who could respond quickly if anything went wrong.
The Solution
itc designed and delivered a resilient connectivity platform tailored to the demands of a city-wide cultural programme. Dedicated fibre services with built-in redundancy were installed at fixed locations, providing high-capacity, reliable internet access for day-to-day operations. For temporary venues and mobile event spaces, resilient 4G/5G connectivity solutions ensured teams remained connected regardless of location.
Rather than managing separate contracts for internet and mobile, Bradford Culture worked with itc as a single point of contact across all services and all sites. A named contact was available throughout the programme, meaning any issue was dealt with directly - not passed between departments or support queues.
"itc keeps all of our sites seamlessly connected. From multi-site internet with built-in redundancy to mobile communications across our entire organisation, they have made sure we are always up and running. Reliable, professional, and genuinely committed to what we do."
Bradford Culture
The Outcome
The infrastructure provided the stable foundation required to coordinate one of the city's largest cultural initiatives. Staff were able to manage events, collaborate across multiple locations and maintain reliable communications throughout the programme without connectivity becoming a source of risk or distraction.
By handling internet and mobile from one provider with one contact, Bradford Culture's team could focus entirely on delivering the programme itself. The solution supported over 130 team members in successfully delivering more than 5,000 events, helping the programme engage with over 3 million people throughout the year.
Key Results
- 5,000+ events delivered
- 3 million+ people reached
- 130+ staff supported across multiple sites
- Multi-site dedicated fibre with built-in redundancy
- Resilient mobile connectivity for temporary and event locations
- Single provider and named contact across all services
Services Used
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