Customer Success Story
Twenty Years of Communications That Just Work
Project Overview
For a staffing business, communications are not a back-office concern - they are how the business runs. Consultants on the phone placing candidates, mobile for meetings with clients, internet underpinning every system the team relies on. Encon Staffing has trusted itc to keep all of that running for over 20 years.
20+ years
Partnership with itc
Internet, VoIP & Mobile
Fully managed
The Challenge
Encon Staffing needed more than a connectivity provider - they needed a partner who understood that for a professional services business, being unreachable is not an option. Phone lines, internet and mobile all had to work consistently, and when something did go wrong, the response had to be immediate.
Managing separate suppliers for internet, phones and mobile was adding unnecessary complexity. What the business needed was a single team who knew the account, could be reached directly, and would take responsibility for keeping everything running.
The Solution
itc took on the full communications setup for Encon Staffing - internet, VoIP and mobile under one managed arrangement. Rather than dealing with multiple suppliers and support queues, the team had a single point of contact who knew their setup and could respond without needing to be brought up to speed each time.
The support model has remained consistent throughout the relationship. The same direct access, the same accountability, and a team that treats the account as a long-term partnership rather than a recurring transaction.
"We have been with itc for over 20 years and they remain as reliable and responsive as ever. Internet, VoIP, mobile - they handle it all. Our communications are critical to everything we do, and itc have never let us down."
Encon Staffing
The Outcome
More than two decades on, Encon Staffing still rely on itc for every aspect of their communications. The relationship has endured because the service has - no surprises, no lapses in support, and a provider who remains as responsive today as they were at the start.
For a business where communications are critical to everything they do, that consistency is not a small thing. It means the team can focus on placing candidates and serving clients, confident that the technology behind them will not get in the way.
Key Results
- Over 20 years of uninterrupted partnership
- Internet, VoIP and mobile managed under a single arrangement
- Single named contact with direct access throughout
- Consistent support and reliability across two decades
- Communications that support the business without becoming a distraction
Services Used
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