Customer Success Story
Keeping UK and South Asia Teams Connected Every Day
Project Overview
Isaacs Accountants operates from a single UK base but works closely with a team in South Asia every day. For the business to function, those two teams need to communicate reliably and without friction. itc set up the dedicated internet and VoIP infrastructure that makes that happen.
UK & South Asia
Teams connected daily
Proactive
Support model
The Challenge
Isaacs Accountants needed a communications setup that could reliably bridge their UK office and South Asia team on a daily basis. For an accountancy practice, where client work is time-sensitive and collaboration between both teams is constant, unreliable connectivity or a phone system that struggled with international calls would directly impact the quality of service the firm could deliver.
The business needed a provider who could put the right infrastructure in place and stay on top of it - not one who would wait for something to go wrong before getting involved.
The Solution
itc set up dedicated internet and a cloud-hosted VoIP solution configured to support daily communication between the UK and South Asia teams. The VoIP platform gave both sides a reliable, clear connection without the cost and complexity of traditional international telephony.
What set the arrangement apart was the support model. Rather than waiting for the firm to report a problem, itc takes a proactive approach - monitoring the setup and getting ahead of issues before they affect the business. The team at Isaacs have a direct contact who knows their setup and responds without needing to be walked through the basics each time.
"itc have set us up with dedicated internet and a VoIP solution that keeps our teams in the UK and South Asia connected every day. Their support is proactive rather than reactive, which gives us real confidence. We would not hesitate to recommend them."
Isaacs Accountants
The Outcome
The result is a communications setup that the business simply does not have to think about. Both teams stay connected throughout the working day, collaboration is straightforward, and the firm can focus on serving its clients rather than managing its technology.
The proactive support model has given Isaacs Accountants a level of confidence that reactive support cannot provide. Issues are handled before they become disruptions, and when the team does need to get in touch, they know the response will be immediate and informed.
Key Results
- Dedicated internet and cloud VoIP connecting UK and South Asia teams daily
- Reliable international communications without traditional telephony costs
- Proactive support model - issues addressed before they affect the business
- Single named contact who knows the setup
- Communications infrastructure the firm does not have to manage itself
Services Used
Ready to transform your business connectivity?
Join businesses across the UK who trust itc for their mission-critical communications infrastructure.