Customer Success Story
Gigabit Fibre Delivered in Two Weeks - Where Others Could Not
Project Overview
Visual Blinds manufactures window blinds from a business park in Bradford. As the business invested in modern equipment and digital systems, its ADSL connection was becoming the bottleneck. No other provider could offer anything better at that location - but itc already had fibre infrastructure at the business park and delivered gigabit connectivity within two weeks of the order being placed.
2 weeks
From order to gigabit fibre
ADSL to Gigabit
Connectivity upgrade
The Challenge
Visual Blinds was operating from a business park in Bradford where only an ageing ADSL service was available to the premises. As the business invested in modern manufacturing equipment and digital systems, the limitations of that connection became a daily frustration - slow speeds, restricted bandwidth and unreliable performance were preventing the team from making full use of what they had invested in.
The challenge was not just the quality of the connection, but the availability of anything better. At that location, the standard approach of calling a national provider and asking to upgrade simply did not work. What Visual Blinds needed was a provider who already had the infrastructure in place at the site.
The Solution
itc assessed the options available at the business park, identified a provider with the right infrastructure in place, and sourced a dedicated gigabit fibre connection on Visual Blinds's behalf. Within just two weeks of the order being placed, the connection was live at the premises - a turnaround that would not have been possible without knowing exactly where to look and who to work with.
Once the fibre service was running, itc implemented a cloud-hosted VoIP telephone system, giving employees flexible communications both in the workshop and on the move - all managed under a single arrangement with one point of contact.
"We have been stuck on ADSL for years in our business park and no provider could offer anything better at our location for a competitive price. itc delivered the right solution and had gigabit fibre live within two weeks of us placing the order. They followed it up with a VoIP system installation for the team and have looked after everything since. We would not have known where to start without them."
Visual Blinds
The Outcome
The impact was immediate. The jump from ADSL to gigabit fibre removed the bottleneck that had been holding the business back, and every system, application and piece of equipment the team relied on began performing as it should.
The addition of cloud-based VoIP gave the business a communications setup that matched the pace of its operations. Together, the two upgrades delivered a technology environment capable of supporting the business as it continues to grow - and the speed of delivery demonstrated exactly what is possible when a provider already has the right infrastructure in place at your location.
Key Results
- Dedicated gigabit fibre delivered within two weeks - made possible by itc's existing infrastructure at the site
- ADSL replaced with high-performance, reliable connectivity
- Cloud-hosted VoIP implemented as part of the same engagement
- Improved workforce flexibility with mobile and in-office communications
- Single point of contact managing both connectivity and telephony
- Infrastructure in place to support continued business growth
Services Used
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